When YouTube TV is pixelated while playing, Do This To Solve the Issue
If YouTube TV is pixelated while playing, it’s usually due to a poor internet connection, streaming quality settings, or device-related issues. Here’s what you can do to fix it:
If watching a live video and you see it happening in real time call Google TV customer support
Do this,
Grab your phone or your iPad or your tablet
point it at the TV and film it. Then pull it up on your phone iPad or
tablet to the exact same station and screenshot it or video screen
record it. Then create a Google drive file folder and upload those
videos to the folder. I have to say this will happen in two parts you do
this to document what's actually happening so you can tell them you
want a credit for YouTube TV not working. And they can actually see
what's going on with your evidence. And tell the agent it's been done
before they need to send you a link so you can upload images and video
of what is happening with your YouTube TV account that's not working.
Even
though this is listed first this is actually the second set of steps
make sure you follow all of these steps listed below as well, and let
YouTube TV work with you. They will troubleshoot they will fix the
problem and they will give you a credit. The end
Make sure you highlight and show every scene in every area where it is
pixelated. Because one of two things may be happening the network is
just showing a bad video or movie. Meaning when you pull it up on your
phone tablet iPad or TV it's doing the same thing on all three. Or it
may be only happening on one device, and it could possibly be a bad
internet connection. But they will check all three of these. The problem
with this one was it was the actual Network video that was having the
issue because it showed the exact same thing in the exact same place for
the exact same problem on all devices. And the solution to that is wait
24 to 48 hours go into your YouTube TV recordings and select the VOD
video on demand and it will play fine. But until then if you are
watching it live this is what you do.
1. Check Your Internet Connection
- YouTube TV requires at least 3 Mbps for standard definition (SD), 7 Mbps for a single high-definition (HD) stream, and 13 Mbps or higher for multiple HD streams.
- Run a speed test on your device using a site like Speedtest by Cloudflare.
- If your speed is slow, try:
- Restarting your modem and router.
- Moving closer to the Wi-Fi router.
- Using a wired Ethernet connection.
- Reducing the number of devices connected to the network.
2. Restart Your Device
- Power off your TV, streaming device, or computer.
- Unplug it for 30 seconds and plug it back in.
- Relaunch YouTube TV and see if the issue is resolved.
3. Lower the Video Quality
- Open YouTube TV and start playing a video.
- Click on the settings gear icon.
- Select Quality and choose a lower resolution (e.g., 720p or 480p).
- See if the pixelation improves.
4. Check for App or Device Updates
- Make sure the YouTube TV app is updated to the latest version.
- Update your streaming device, smart TV, or browser.
5. Clear Cache and Data
- On a mobile device:
- Go to Settings > Apps > YouTube TV > Storage > Clear Cache & Clear Data.
- On a browser:
- Clear your cache and cookies in browser settings.
6. Switch to a Different Device or Browser
- Try using a different browser (Chrome, Firefox, Edge).
- If using a streaming device (Roku, Firestick, Chromecast), try a different one.
- If the issue persists across multiple devices, it's likely a network or YouTube TV issue.
7. Restart Your Router
- Unplug your modem and router for at least 30 seconds.
- Plug them back in and wait for them to fully reconnect.
8. Contact YouTube TV Support
- If none of these steps work, go to YouTube TV Help and check for known issues.
- You can also report a problem directly through the app.
Let me know if you need more specific troubleshooting!
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